Configure Call Forwarding services

This step does not apply if you are configuring Call Services for a Business Group. For other subscriber types, this step is optional. It is omitted if no call services are selected in the Call Forwarding field in the earlier step, Select subscribed services.

Enter the following information.

Note that the fields that are displayed in this step depend on which call services were selected in Call Forwarding field in the earlier step, Select subscribed services. In addition, most fields relating to a particular service are displayed only if you enable that service.


Parameter

Description
Maximum simultaneous forwardings The default maximum number of forwardings that may be in progress for this subscriber. Choose Use default or specify a value. Setting a value of zero will prevent all call forwarding for this subscriber. For an Individual Line with Teen Service enabled, this limit applies to each of the directory numbers associated with the line, not to the line as a whole.
Deliver redirecting number as calling number Specifies whether the caller ID delivered for a forwarded call identifies the forwarding party instead of the original caller. Choose Use default or specify a value:
  • True
    The caller ID delivered for a forwarded call identifies the called party who forwarded the call.
  • False
    The caller ID delivered for a forwarded call identifies the original caller.
Note that setting this field to True affects the operation of call services for the forwarded-to party that use the Caller ID information. For example, Automatic Recall or Priority Call for the forwarded-to party will act on the forwarding party's number and not the original calling number.
Number released to diverted-to user This field appears only if Deliver redirecting number as calling number is set to False. Specifies whether the number of the forwarding party is transmitted with the call (in addition to the caller ID that identifies the original caller). Choose Use default or specify a value:
  • True
  • False
Play confirm tone Specifies whether to play a confirm tone during the process of setting up Unconditional, Busy, or Delayed Call Forwarding (after checking that the number specified by the subscriber is valid, and before making the courtesy call). Choose Use default or specify a value:
  • True
  • False
Unconditional Call Forwarding - variant Specifies whether this subscriber is subscribed to the Fixed number or the Variable variant of Unconditional Call Forwarding. This field appears only if Unconditional Call Forwarding - Subscribed is set to True. Choose Use default or specify a value:
  • Variable
    The Variable variant requires the subscriber to enter a forwarding number every time the service is enabled.
  • Fixed number
    The Fixed number variant forwards calls to the same forwarding number every time the service is enabled.
If you specify Fixed number, you must configure the Unconditional Call Forwarding number.
Unconditional Call Forwarding - Enabled Specifies whether Unconditional Call Forwarding is enabled. This service is disabled by default.
Unconditional Call Forwarding - number The number to which all calls are forwarded when Unconditional Call Forwarding is enabled. Specify the telephone number as a subscriber would dial it. For a Business Group Line you may need to include the external line code at the start of the number.
Unconditional Call Forwarding - single ring This field appears only if Call Agent signaling type for the subscriber's line is set to Analog line/T1 CAS, and does not appear for a MADN, MLHG Pilot DN or PBX. Specifies whether the subscriber's phone should give a single ring when an incoming call is forwarded using Unconditional Call Forwarding. Choose Use default or specify a value:
  • True
  • False
Busy Call Forwarding - variant Specifies whether this subscriber is subscribed to the Fixed number or the Variable variant of Busy Call Forwarding. This field appears only if Busy Call Forwarding - Subscribed is set to True. Choose Use default or specify a value:
  • Variable
    The Variable variant requires the subscriber to enter a forwarding number every time the service is enabled.
  • Fixed number
    The Fixed number variant forwards calls to the same forwarding number every time the service is enabled.
If you specify Fixed number, you must configure the Busy Call Forwarding number.
Busy Call Forwarding - Enabled Specifies whether Busy Call Forwarding is enabled. This service is disabled by default.
Busy Call Forwarding - number The number to which all calls are forwarded when the line is busy and Busy Call Forwarding is enabled. Specify the telephone number as a subscriber would dial it. For a Business Group Line you may need to include the external line code at the start of the number.
Delayed Call Forwarding - variant Specifies whether this subscriber is subscribed to the Fixed number or the Variable variant of Delayed Call Forwarding. This field appears only if Delayed Call Forwarding - Subscribed is set to True. Choose Use default or specify a value:
  • Variable
    The Variable variant requires the subscriber to enter a forwarding number every time the service is enabled.
  • Fixed number
    The Fixed number variant forwards calls to the same forwarding number every time the service is enabled.
If you specify Fixed number, you must configure the Delayed Call Forwarding number.
Delayed Call Forwarding - Enabled Specifies whether Delayed Call Forwarding is enabled. This service is disabled by default.
Delayed Call Forwarding - number The number to which all calls are forwarded when there is no reply and Delayed Call Forwarding is enabled. Specify the telephone number as a subscriber would dial it. For a Business Group Line you may need to include the external line code at the start of the number.
Delayed Call Forwarding - no reply time Specifies the delay time, in seconds, before calls to the subscriber are forwarded when Delayed Call Forwarding is configured. Choose Use default or specify a value. When Delayed Call Forwarding is enabled on a MADN, the delay time is counted from when the call is first offered to MADN members (when the MADN members' telephones ring), and does not include any time for which the call is queued. Range: 6 - 3600.
Unconditional, Busy or Delayed Call Forwarding usage sensitive billing Specifies whether the subscriber has usage sensitive billing for Call Forwarding. Usage sensitive billing means that the subscriber pays according to his or her usage of the service, rather than paying a flat rate for having the service enabled. Choose Use default or specify a value:
  • True
  • False
Selective Call Forwarding - Enabled Specifies whether Selective Call Forwarding is enabled. This service is disabled by default.
Selective Call Forwarding - number to forward to The number to which calls (from selected numbers) are forwarded when Selective Call Forwarding is enabled. Specify the telephone number as a subscriber would dial it. For a Business Group Line you may need to include the external line code at the start of the number.
Selective Call Forwarding - single ring This field appears only if Call Agent signaling type for the subscriber's line is set to Analog line/T1 CAS, and does not appear for a MADN, MLHG Pilot DN or PBX. Specifies whether the subscriber's phone should give a single ring when an incoming call is forwarded using Selective Call Forwarding. Choose Use default or specify a value:
  • True
  • False
Selective Call Forwarding - usage sensitive billing Specifies whether the subscriber has usage sensitive billing for Selective Call Forwarding. Usage sensitive billing means that the subscriber pays according to his or her usage of the service (the number of times he or she changes the forwarding numbers or enables / disables the service), rather than paying a flat rate for having the service enabled. Choose Use default or specify a value:
  • True
  • False
Basic Line Hunting - Enabled Specifies whether Basic Line Hunting is enabled or not.
Basic Line Hunting - no reply time This field appears only if the global Call Forwarding Services configuration specifies that Basic Line Hunting should continue if it finds a non-busy line but the call is not answered. Specifies the delay time, in seconds, before calls to the subscriber are forwarded when Basic Line Hunting is configured. Choose Use default or specify a value. When Basic Line Hunting is enabled on a MADN, the delay time is counted from when the call is first offered to MADN members (when the MADN members' telephones ring), and does not include any time for which the call is queued. However, if the MADN has reached its call limit, the call is forwarded immediately without any delay time. Range: 6 - 3600.
Basic Line Hunting - arrangement This field appears only if the global Call Forwarding Services configuration specifies that Basic Line Hunting should continue if it finds a non-busy line but the call is not answered. The Line Hunting arrangement in use for this subscriber. Choose Use default or specify a value:
  • Circular
  • Regular
Find-me-follow-me - service level Choose Use default or specify a value:
  • Basic (SimRing)
    This level of Find-me-follow-me allows the subscriber to configure additional phone numbers that will ring simultaneously with their own, any of which can answer the call. For example, they could add their mobile phone so it will ring as well as their home number.
  • Enhanced
    The Enhanced level allows the subscriber to arrange a list of series of steps. At any given step, the Enhanced level can be configured to ring one or more numbers. For example, a subscriber could configure calls to their work number to call their work number and then, if unanswered, to call both their mobile phone and their home number.