Message Services

The Message Services object defines whether this subscriber uses message center services or reminder call services.

Each Message Services object is a child of an Individual Line, Business Group Line, MADN, MLHG Pilot DN, or PBX object. It is created automatically if the Global Message Services object supports Voicemail or Reminder Calls; you cannot create, delete, enable or disable it. For a MADN or MLHG Pilot DN, the object includes only fields associated with the Voicemail service; Reminder Calls and the Message Waiting Indicator fields for Voicemail are not supported.


An Individual Line that is subscribed to Reminder Calls or Regular Reminder Calls cannot also be subscribed to Off-Premises Extension. The EMS prevents you from configuring Off-Premises Extension at the same time as either of these services for the same Individual Line.

To allow the subscriber to use Message Services, you need to do the following:

Most parameters relating to each of these services are visible in the EMS System Explorer only when the service is configured. In addition, the alarm fields are visible only if the Voicemail service is configured.

Object-Specific Actions
Reset Message Waiting Indicator To reset the Message Waiting indicator for this subscriber (so that no Message waiting Indicator signal is provided), click on the 'Reset Message Waiting Indicator' pushbutton. This pushbutton is visible if the subscriber has any type of Message Waiting Indicator enabled. When you reset the indicator, it will be activated again if another message arrives at the voicemail system for this subscriber.

Parameter

Access

Description
Share Primary Line Voicemail Mailbox Change This field appears only if the Message Services object is a child of an Individual Line that is a Teen Service line for another line (the primary line). Specifies whether the Teen Service line uses the same mailbox and voicemail configuration as the primary line or has its own voicemail settings. Values:
  • True
    The Teen Service line uses the same mailbox and voicemail configuration as the primary line. All Voicemail fields in this object are hidden; you can change them only in the primary line's Message Services object.
  • False
    The Teen Service line has its own voicemail settings, which may be different from those of the primary line.
Voicemail - Subscribed Change Specifies whether this subscriber is permitted to use the Voicemail service. (This service forwards calls to an external voicemail service if they are unanswered or the subscriber's line is busy.) Choose Use default or specify a value:
  • True
  • False
Voicemail - call delivery method Change Specifies the call delivery method used for voicemail. This field only appears if Voicemail - Subscribed is set to True. Choose Use default or specify a value:
  • None
  • SMDI
  • TDM
  • SIP
The value you specify must match one of the call delivery methods supported by the switch (specified in the Global Message Services object). If the switch supports transferring calls to voicemail using Call Forwarding, you cannot override this for a subscriber.
Voicemail - retrieval number Change The telephone number to which subscribers are forwarded when they dial the access code to retrieve messages from the voicemail system. This field appears only if Voicemail - call delivery method is set to TDM. Choose Use default or specify a different number for this subscriber. This must be a 10-digit directory number.
Voicemail - incoming number Change The telephone number to which incoming calls are forwarded when Voicemail System is enabled. This field appears only if Voicemail - call delivery method is set to TDM. Choose Use default or specify a different number for this subscriber. This must be a 10-digit directory number.
Voicemail - Voicemail System Line Group Change Specifies the Voicemail System Line Group over which this subscriber accesses the voicemail system. Select from the displayed list of Voicemail System Line Groups. This field appears only if Voicemail - call delivery method is set to SMDI.
Voicemail - Application Server Change The Application Server that provides voicemail support for this subscriber. This field appears only if Voicemail - call delivery method is set to SIP. Choose Use default or select from the displayed list of Application Servers that are configured to support voicemail.
Voicemail - indicator notification method Change This field does not appear for an MLHG Pilot DN. Specifies the method by which the NE receives notifications from the voicemail server to indicate that voicemail messages are waiting. Choose Use default or specify a value:
  • None
  • SMDI
  • TCAP
  • SIP
The value you specify must match one of the indicator notification methods supported by the switch (specified in the Global Message Services object).
Voicemail - SMDI Link Change / Read only Specifies the SMDI link used for voicemail notifications for this subscriber. This field does not appear for MLHG Pilot DNs. This field appears only if Voicemail - indicator notification method is set to SMDI. It is read only if Voicemail - call delivery method is set to SMDI, because in this case the notifications use the same SMDI link as the voicemail system. Select from the displayed list of Voicemail System Links.
Voicemail - authorized ID for indicator control Change The unique MSR ID (a 10-digit number) of the voicemail system that is authorized to control subscribers' message waiting indicators. This field does not appear for MLHG Pilot DNs. This field appears only if Voicemail - indicator notification method is set to TCAP. It is used to ensure that other voicemail systems on the network cannot operate the indicators when they are not authorized to do so.
Voicemail - Audible Message Waiting Indicator Change Specifies whether this subscriber receives an audible indicator (Message Waiting dial tone) when a message is waiting at the voicemail system. This field does not appear for ISDN subscribers, SIP subscribers, MADNs, MLHG Pilot DNs, or PBXs. Choose Use default or specify a value:
  • True
  • False
Voicemail - Visual Message Waiting Indicator Change Specifies whether this subscriber receives a visual indicator when a message is waiting at the voicemail system. This field does not appear for ISDN subscribers, SIP subscribers, MADNs, MLHG Pilot DNs, or PBXs. Choose Use default or specify a value:
  • True
  • False
Voicemail - SIP Message Waiting Indicator Change This field does not appear for MLHG Pilot DNs. This field appears only for SIP subscribers. Specifies whether this subscriber receives an indicator when a message is waiting at the voicemail system; the way this indicator is presented to the subscriber depends on the type of SIP phone being used. Choose Use default or specify a value:
  • True
  • False
Voicemail - MWI delivery to PCM enabled Change This field only appears if Voicemail - Subscribed is set to True. This field only appears for ISDN Individual Lines. Specifies whether MWI should be delivered to a PCM application. Choose Use default or specify a value:
  • True
  • False
Voicemail - Message Waiting Indicator status Read only This field appears if the subscriber has any type of Message Waiting Indicator enabled or MWI delivery to PCM enabled is True. Specifies whether a Message Waiting indicator is currently in force for this subscriber. Values:
  • True
  • False
Voicemail - call transfer time Change The time in seconds before incoming calls are transferred to the voicemail system. Choose Use default or specify a value. Range: 0 - 60 seconds. A value of zero indicates that calls are forwarded immediately to the voicemail system. For a MADN, this time is counted from when the call is first received (either added to the queue or immediately offered to MADN members). However, if the MADN has reached its call limit, the call is transferred to the voicemail system immediately.
Reminder Calls - Subscribed Change Specifies whether this subscriber is permitted to use the Reminder Calls service. (This service allows the subscriber to schedule one-off reminder calls.) This field does not appear for ISDN subscribers, MADNs, MLHG Pilot DNs or PBXs. An Individual Line cannot be subscribed to both Reminder Calls and Off-Premises Extension. Choose Use default or specify a value:
  • True
  • False
Regular Reminder Calls - Subscribed Change Specifies whether this subscriber is permitted to use the Regular Reminder Calls service. (This service allows the subscriber to schedule reminder calls that recur at specified times.) This field does not appear for ISDN subscribers, MADNs, MLHG Pilot DNs or PBXs. An Individual Line cannot be subscribed to both Regular Reminder Calls and Off-Premises Extension. Choose Use default or specify a value:
  • True
  • False
Alarm state Read only Specifies whether any alarms are currently raised for this object. Values:
  • Clear
    No alarms are currently raised.
  • Attention Required
    Attention Required - the object is not operating normally, and needs operator intervention.
  • Attend To Dependent
    Attention Required elsewhere - another object on which this object depends is not operating normally.
Alarm log correlator - Attend To Dependent Read only Identifier of the log message for the event that caused the last Attend To Dependent alarm state for this object. This field is reset when the Attend To Dependent alarm events field is reset to zero.
Additional alarm log correlator - Attend To Dependent Read only If available, the identifier of the log message for the original event that caused the last Attend To Dependent alarm state for this object. This field is reset when the Attend To Dependent alarm events field is reset to zero.
Attention Required alarm events Read only / Reset Number of times (since the alarm count was reset) that this object's alarm state has gone to Attention Required.
Attend To Dependent alarm events Read only / Reset Number of times (since the alarm count was reset) that this object's alarm state has gone to Attend To Dependent.
Alarm state changed timestamp Read only The time at which the Alarm state last changed.
Alarm events reset timestamp Read only The time at which either the Attention Required alarm events or the Attend To Dependent alarm events was last reset to zero.