Select subscribed services

The fields in this step divide the available call services into groups of related call services. The subscriber can be subscribed to any combination of these services; in later steps you will have the opportunity to modify the configuration for each call service and specify whether each service is enabled or disabled.

For each service, you can either accept the default setting (subscribed or not subscribed), or click on Specify value and specify an explicit setting for this subscriber. When you have finished selecting the subscribed services, click on Next to jump to the next step.

Note that the selection of call services in this step affects the subsequent sequence of steps. For example:

If you have selected one or more call services but do not wish to change the default configuration for these call services, click on Finish to jump directly to the confirmation step.

For each field, you have the following options to manage how the field is used.


If you enable Automatic Recall for a subscriber, and the NE is configured to support two-stage Automatic Recall (so that a subscriber can determine the number of the most recent incoming call), you must also enable Last Caller ID Erasure for the subscriber (so that he or she can remove the stored information about this number). This is a legal requirement for privacy reasons. Do not set up a template that enables two-stage Automatic Recall without also enabling Last Caller ID Erasure.


You cannot configure Off-Premises Extension or Teen Service support in a template. If you need to configure Off-Premises Extension or Teen Service support for one or more Individual Lines, you must configure this explicitly on each line.


Parameter

Description
General Call Service Control Select which of the following call services the subscriber requires.
PIN Change - Subscribed
PIN Change specifies whether this subscriber can change the PIN used to access some Call Services.
Caller ID Select which of the following call services the subscriber requires.
Automatic Recall - Subscribed
Automatic Recall rings the number of the most recent incoming call. Note that this value is visible only if automatic recall is not available to all subscribers by default.
Call Trace - Subscribed
Call Trace is the ability to report the last incoming call as an offending call, for action by the appropriate law enforcement agency. Note that this value is visible only if call trace is not available to all subscribers by default.
Calling Number Delivery - Subscribed
The calling number for an incoming call is available for display while the phone is ringing.
Calling Name Delivery - Subscribed
This field is not used in the UK.
Calling Name and Number Delivery over IP - Subscribed
This field is not used in the UK.
Caller ID Presentation - Subscribed
The subscriber's number can be presented on outgoing calls, so that it is available for display to the called user.
Calling Number Delivery Blocking - Subscribed
The subscriber can enter a code before making a call to stop his or her number being delivered to the called party.
Withhold Directory Number
Specifies whether to withhold the subscriber's Directory Number even if Calling Number Delivery Blocking is not applied to the outgoing call. This is useful when a call is routed through an exchange that does not pass on presentation numbers. This field does not appear for an Individual Line that is a Teen Service line for another line, because the service does not apply to Teen Service lines. It appears only when the subscriber has a presentation number and the switch is configured to support Calling Number Delivery Blocking.
Automatic Callback - Subscribed
This field is not used in the UK.
Last Caller ID Erasure - Subscribed
This service enables the subscriber to remove the stored Caller ID from the last incoming and outgoing calls and to clear the call lists, so that there is no longer any record of the most recent calls to and from this subscriber. Note that a subscriber cannot use Automatic Recall with Off-Premises Extension. If the template includes this service, you will not be able to specify this template to configure an existing subscriber who uses Off-Premises Extension.
Call Forwarding Select which of the following call services the subscriber requires.
Unconditional Call Forwarding - Subscribed
This service forwards all calls regardless of whether the line is busy or there is no reply.
Busy Call Forwarding - Subscribed
This service forwards calls if the line is busy.
Delayed Call Forwarding - Subscribed
This service forwards calls if there is no reply within a specified delay period.
Selective Call Forwarding - Subscribed
This service forwards calls from specific calling numbers.
Basic Line Hunting - Subscribed
This service allows the subscriber to specify a list of numbers; if the subscriber's line is busy when a call comes in, these numbers are called in sequence until one is not busy and can accept the call.
Remote Access to Call Forwarding - Subscribed
This service allows the subscriber to change Unconditional, Busy, or Delayed Call Forwarding settings from any location. Note that a subscriber cannot use Busy Call Forwarding, Delayed Call Forwarding, or Basic Line Hunting with Off-Premises Extension. If the template includes any of these services, you will not be able to specify this template to configure an existing subscriber who uses Off-Premises Extension.
Call Pickup This group of services applies only to a Business Group or a Business Group Line. Select which of the following call services the subscriber requires.
Call Pickup - Subscribed
This field appears only for a Business Group. (For a Business Group Line, you configure the line to support Call Pickup by defining a Call Pickup Group Member corresponding to the line.) This service allows a subscriber on a Business Group Line to answer an incoming call on another line in the group by dialing an access code.
Directed Pickup (no barge-in) - Subscribed
This service allows a subscriber on a Business Group Line to pick up an incoming call on a specific Business Group Line, by dialing an access code followed by the target line's intercom code. For a Business Group, this field specifies whether the Business Group as a whole supports the service. For a Business Group Line whose parent Business Group supports the service, this field specifies whether the service can be used on this particular line.
Incoming Call Select which of the following call services the subscriber requires.
Selective Call Rejection - Subscribed
Selective Call Rejection automatically rejects incoming calls from particular numbers.
Anonymous Call Rejection - Subscribed
Anonymous Call Rejection automatically rejects incoming calls for which the caller's number is withheld.
Do Not Disturb - Subscribed
Do Not Disturb allows the subscriber to block his or her line temporarily to prevent incoming calls.
Priority Call - Subscribed
Priority Call alerts the subscriber to incoming calls from specific numbers by using a distinctive ring tone or a distinctive Call Waiting tone.
Intelligent Networking Services This group of services applies only in the US.
Off-Hook Delay Subscriber Trigger - Subscribed
This option is not used in the UK.
Termination Attempt Trigger - Subscribed
This option is not used in the UK.
Message Select which of the following call services the subscriber requires.
Share Primary Line Voicemail Mailbox
Specifies whether a Teen Service line using this template should use the same mailbox and voicemail configuration as the primary line, instead of having its own voicemail settings.
Voicemail - Subscribed
This service forwards calls to an external voicemail service if they are unanswered or the subscriber's line is busy.
Reminder Calls - Subscribed
This service allows the subscriber to schedule one-off reminder calls.
Regular Reminder Calls - Subscribed
This service allows the subscriber to schedule reminder calls that recur at specified times. Note that a subscriber cannot use Reminder Calls or Regular Reminder Calls with Off-Premises Extension. If the template includes either of these services, you will not be able to specify this template to configure an existing subscriber who uses Off-Premises Extension.
Multi Party Select which of the following call services the subscriber requires.
3-Way Calling - Subscribed
This service enables the subscriber to talk to two other subscribers on the same call.
Call Transfer - Subscribed
The subscriber is able to transfer a call to another subscriber. Note that Call Transfer also includes the functions of 3-Way Calling; if Call Transfer is subscribed and enabled for this subscriber, 3-Way Calling is also effectively subscribed and enabled, and this field is ignored.
Call Hold - Subscribed
The subscriber is able to put the current call on hold and then call another subscriber.
Call Waiting - Subscribed
The subscriber receives notification when a call is in progress and a new incoming call arrives.
Call Waiting With Caller ID - Subscribed
The subscriber receives notification of the new caller ID when a call is in progress and a new incoming call arrives. This field has no effect unless both Call Waiting and Calling Number Delivery are configured and enabled for this subscriber.
Home Intercom - Subscribed
The subscriber can force his or her own telephone to ring, in order to communicate with someone on another extension on the same telephone line.
Home Intercom Distinctive Ringing
The subscriber hears a distinctive ring tone when using the Home Intercom service.
Line State Monitoring - Subscribed
This only applies to Business Group Lines. The Business Group Line can be connected to an attendant console to monitor the state of other lines in the same Business Group.
Outgoing Call Select which of the following call services the subscriber requires.
Speed Calling - Subscribed
This service allows the subscriber to use short codes to access frequently-used numbers.
Call Barring - Subscribed
This service rejects outgoing calls to specified numbers, and/or rejects some or all of the access codes for Call Services.
Mandatory Account Codes - Subscribed
This service allows the subscriber to use account codes on outgoing calls, to provide information on how call charges should be allocated.
Warm / Hot Line - Subscribed
This call service is not supported for SIP subscribers.
These services allow a pre-configured number to be automatically dialed when the subscriber takes the phone off the hook. For Hot Line, the number is dialed immediately. For Warm Line, it is dialed after a configurable timeout if the subscriber does not dial any digits.
Personal Communication Manager Select which of the following call services the subscriber requires.
Personal Communication Manager - Subscribed
This service allows the subscriber to manage calls and call services from a PC-based application.
Web Services Select which of the following call services the subscriber requires.
Web Services - Subscribed
This service allows the subscriber to change his or her configuration for certain call services by using a Web-based interface, instead of using telephone access codes and IVR menus.