'Summary Period' PBX Statistics

The following statistics are collected for a PBX.


The fields in this object refer to numbers of "lines/channels" for the PBX. The meaning of "lines/channels" depends on the PBX's Call Agent signaling type, as follows.
  • For Analog line / T1 CAS, it is the number of PBX Line child objects.
  • For ISDN PRI, it is the number of DS0s on the ISDN PRI or PRIs used by this PBX.
  • For SIP, it is the number of Call Appearances. The configured number of lines shown is the sum of the Maximum call appearances values for all PBX Lines, although the maximum possible number of call appearances may be limited by the Configured SIP Bindings that these lines use.


Parameter

Type of statistic

Description
Lines/channels configured - number Gauge Number of lines configured for this PBX.
Lines/channels configured - low water mark Low Minimum number of lines configured for this PBX at any time during the summary period.
Lines/channels configured - high water mark High Maximum number of lines configured for this PBX at any time during the summary period.
Lines/channels in use for calls - number Gauge Number of lines in use for calls to or from this PBX.
Lines/channels in use for calls - low water mark Low Minimum number of lines in use for calls to or from this PBX at any time during the summary period.
Lines/channels in use for calls - high water mark High Maximum number of lines in use for calls to or from this PBX at any time during the summary period.
Lines/channels in use for originating calls - number Gauge Number of lines in use for calls originating from this PBX.
Lines/channels in use for originating calls - low water mark Low Minimum number of lines in use for calls originating from this PBX at any time during the summary period.
Lines/channels in use for originating calls - high water mark High Maximum number of lines in use for calls originating from this PBX at any time during the summary period.
Lines/channels in use for terminating calls - number Gauge Number of lines in use for calls terminating at this PBX.
Lines/channels in use for terminating calls - low water mark Low Minimum number of lines in use for calls terminating at this PBX at any time during the summary period.
Lines/channels in use for terminating calls - high water mark High Maximum number of lines in use for calls terminating at this PBX at any time during the summary period.
Lines/channels disabled - number Gauge Number of lines for this PBX that were disabled using the EMS. (If the ISDN PRI DS1 or Configured SIP Binding is deactivated in the EMS, all call appearances on the DS1 or on the Configured SIP Binding will be reported as disabled.)
Lines/channels disabled - low water mark Low Minimum number of lines for this PBX that were disabled using the EMS at any time during the summary period.
Lines/channels disabled - high water mark High Maximum number of lines for this PBX that were disabled using the EMS at any time during the summary period.
Lines/channels unavailable - number Gauge Number of lines for this PBX that were unavailable because of an error condition. (If there is a network problem preventing use of the ISDN PRI DS1 or Configured SIP Binding, all call appearances on the DS1 or on the Configured SIP Binding will be reported as unavailable.)
Lines/channels unavailable - low water mark Low Minimum number of lines for this PBX that were unavailable because of an error condition at any time during the summary period.
Lines/channels unavailable - high water mark High Maximum number of lines for this PBX that were unavailable because of an error condition at any time during the summary period.
Call attempts - count of originating call attempts Count The number of attempts that have been made to originate a call from this PBX.
Call attempts - count of terminating call attempts Count The number of call attempts to deliver a call on this PBX.
Call attempts - count of terminating call attempts answered Count The number of call attempts to deliver a call to this PBX where call setup was completed by call control. Typically, this would mean that the subscriber has answered.
Call attempts - count of terminating call attempts rejected as busy Count The number of call attempts to deliver a call to this PBX that could not be completed because the PBX appeared to be busy. This includes calls forwarded using Busy Call Forwarding, alerted using Call Waiting and not answered, or rejected because the call limit on a DISA Number or DID Range had been reached.
Call attempts - count of terminating call attempts not answered Count The number of call attempts where the PBX did not appear to be busy and the call was not answered. This may include Call Service activations which cause alerting to cease before the call is abandoned, such as forwarded calls (except Busy Call Forwarding) and those handled by other call services.
Call usage - all calls Usage The duration of all calls on this PBX, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Call usage - originating calls Usage The duration of all calls originating on this PBX, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
Call usage - terminating calls Usage The duration of all calls terminating on this PBX, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.