There are eight 'Summary Period' MLHG Statistics objects, which each display statistics collected over a different time interval. Note that the summary periods are preconfigured; you cannot change the summary periods or create new 'Summary Period' MLHG Statistics objects. All the 'Summary Period' MLHG Statistics objects have the same fields. All the fields are read only and there are no management actions associated with these objects.
Parameter |
Type of statistic |
Description |
Average call duration | Gauge | The average duration of calls to the Multi Line Hunt Group. Note: this does not include queueing time. |
Terminating call attempts - number | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group. |
Terminating call attempts - answered | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group that were answered. |
Terminating call attempts - rejected as busy | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group that were rejected as busy. |
Terminating call attempts - not answered | Counter | The total number of call attempts that have been made to the Multi Line Hunt Group that were not answered. |
Terminating call attempts - call usage | Usage | The duration of all calls made to the Multi Line Hunt Group, in CCS. |
Calls queued - number | Count | The total number of calls to the Multi Line Hunt Group that were added to the queue. |
Calls queued - answered | Count | The total number of calls to the Multi Line Hunt Group that were added to the queue that were then answered. |
Calls queued - rejected as busy | Count | The total number of calls to the Multi Line Hunt Group that were added to the queue that were then rejected as busy. |
Calls queued - not answered | Count | The total number of calls to the Multi Line Hunt Group that were added to the queue that were then not answered. |
Calls queued - rejected as queue full | Count | The total number of calls to the Multi Line Hunt Group that were not added to the queue because it was full. |
Call queue size - average | Gauge | The average number of calls in the call queue at the same time. |
Call queue size - low water mark | Low | The low watermark for the number of calls in the queue at the same time. |
Call queue size - high water mark | High | The high watermark for the number of calls in the queue at the same time. |
Percentage of all incoming MLHG calls queued | Percentage | The percentage of all incoming calls to the Multi Line Hunt Group that were added to the queue. |
Percentage of incoming calls to MLHG Pilot DNs queued | Percentage | The percentage of incoming calls to any MLHG Pilot Directory Numbers configured for the MLHG that were added to the queue. |
Average time in queue for queued calls | Gauge | The average time that each call added to the queue spent in the queue. |