Call Agent Statistics

The Call Agent Statistics object is a child of the Call Agent Diagnostics object. There is a single instance of the Call Agent Statistics object. The Call Agent Statistics object does not have any fields or pushbuttons, and you cannot configure or manage it. It exists simply as a way of grouping its child objects.

The Call Agent Statistics object has three types of child objects:

These three types of Call Agent Statistics objects have different fields.

Counter type statistics record the total count of events (or time) during the particular time interval. High and Low type statistics record the highest or lowest value of the field reached during the particular time interval. Gauge type statistics show the average value of the field during the particular time interval, with a sampling rate of once every 5 minutes. Gauge statistics for the current and previous 5 minute time intervals are therefore a single snapshot value.