'Summary Period' MLHG Statistics

The following statistics are collected for a Multi Line Hunt Group.


Parameter

Type of statistic

Description
All incoming calls: Call counts - received Counter The total number of call attempts that have been made to the Multi Line Hunt Group.
All incoming calls: Call counts - received to pilot number Counter The total number of call attempts that have been made to the MLHG Pilot Directory Numbers for the Multi Line Hunt Group.
All incoming calls: Call counts - answered Counter The total number of call attempts that have been made to the Multi Line Hunt Group that were answered.
All incoming calls: Call counts - not answered Counter The total number of call attempts that have been made to the Multi Line Hunt Group that were not answered.
All incoming calls: Call counts - rejected as busy Counter The total number of call attempts that have been made to the Multi Line Hunt Group that were rejected as busy.
All incoming calls: Call counts - rejected when queue full Counter The total number of calls to the Multi Line Hunt Group that were not added to the queue because it was full.
All incoming calls: MLHG usage - time in call Usage The duration of all calls made to the Multi Line Hunt Group, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total call time.
All incoming calls: MLHG usage - time alerting Usage The duration of all time that has been spent alerting MLHG Members, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of total alerting time.
Queued calls: Call counts - currently in queue Gauge The average number of calls in the call queue at the same time.
Queued calls: Call counts - received Counter The total number of calls to the Multi Line Hunt Group that were added to the queue.
Queued calls: Call counts - received to pilot number Counter The total number of calls to the Pilot Directory Numbers for this Multi Line Hunt Group that were then added to the queue.
Queued calls: Call counts - answered Counter The total number of calls to the Multi Line Hunt Group that were added to the queue that were then answered.
Queued calls: Call counts - not answered Counter The total number of calls to the Multi Line Hunt Group that were added to the queue that were then not answered.
Queued calls: Call counts - timed out of queue Counter The total number of calls to the Multi Line Hunt Group that were added to the queue that were then rejected as busy.
Queued calls: Queue usage - all calls Usage The duration of all time that has been spent by calls in the queue, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of time in the queue.
Queued calls: Queue usage - unanswered calls Usage The duration of all time that has been spent by calls in the queue that were not answered, in CCS (Centa Call Seconds). 1 CCS = 100 seconds of time in the queue.
Members: Agents - currently logged in Gauge The number of MLHG Members logged in to the Multi Line Hunt Group.
Average call duration Gauge The average duration of calls to the Multi Line Hunt Group. Note: this does not include queueing time.
Call queue size - low water mark Low The low watermark for the number of calls in the queue at the same time.
Call queue size - high water mark High The high watermark for the number of calls in the queue at the same time.
Percentage of all incoming MLHG calls queued Percentage The percentage of all incoming calls to the Multi Line Hunt Group that were added to the queue.
Percentage of incoming calls to MLHG Pilot DNs queued Percentage The percentage of incoming calls to any MLHG Pilot Directory Numbers configured for the MLHG that were added to the queue.
Average time in queue for queued calls Gauge The average time that each call added to the queue spent in the queue.