The Caller ID Services object defines whether this subscriber uses Caller ID services.
Each Caller ID Services object is a child of an Individual Line, Business Group Line or PBX object. It is created automatically if the Global Caller ID Services object supports one or more of the Caller ID services; you cannot create, delete, enable or disable it. Many of the default values in this object are taken from the values specified in the Global Caller ID Services object.
For an Individual Line that is a Teen Service line for another line, the only supported service is Calling Number Delivery. The other services are supported only on the primary line.
Caller ID Services do not apply to MLHG Pilot DNs or MADNs. However, if a MADN Member or MLHG Member has Calling Number Delivery enabled, the Caller ID is displayed on the subscriber's telephone for MADN calls as well as for direct-dialed calls. (MADN Members and MLHG Members can select other MADNs, MLHG Pilot DNs or Business Group Lines that have their own call service configuration.) For Multi Line Hunt Groups, you can configure whether the delivered caller ID information is that of the caller or the number they dialed. This can be useful if, for example, you run multiple helpdesks and wish to know which the caller dialed. This is configured on the Multi Line Hunt Group.
![]() |
An Individual Line that is subscribed to Automatic Recall cannot also be subscribed to Off-Premises Extension. The EMS prevents you from configuring Off-Premises Extension at the same time as Automatic Recall for the same Individual Line. |
![]() |
If you enable Automatic Recall for a subscriber, and the NE is configured to support two-stage Automatic Recall (so that a subscriber can determine the number of the most recent incoming call), you must also enable Last Caller ID Erasure for the subscriber (so that he or she can remove the stored Caller ID information). This is a legal requirement for privacy reasons. Similarly, you must also enable Last Caller ID Erasure for Individual Lines and Business Group Lines if the NE is configured to support Call Lists (so that subscribers can view details of recent incoming and outgoing calls). |
To allow the subscriber to use a particular Caller ID service, you need to do the following:
![]() |
If you use Intercom Codes within a Business Group, and enable Caller ID for subscribers within that Business Group, the displayed calling number for an internal call is the intercom code (if one is assigned) and not the full directory number. Some telephone handsets that support Caller ID can only display the digits 0-9, and not the # or * characters. If you use these characters in Intercom Codes, be aware that some telephones may not display them correctly. |
Parameter |
Access |
Description |
Automatic Recall - Subscribed | Change | Specifies whether this subscriber is permitted to use Automatic Recall. (Automatic Recall rings the number of the most recent incoming call.) This field does not appear for a PBX or an Individual Line that is a Teen Service line for another line, because the service is not available to these subscriber types.
An Individual Line cannot be subscribed to both Automatic Recall and Off-Premises Extension. For an Individual Line with Teen Service enabled, the service acts on the last incoming call to any of the directory numbers associated with the line.
Choose Use default or specify a value:
|
Automatic Recall - usage sensitive billing | Change | This field is visible only if the switch supports usage sensitive billing for this service. Specifies whether the subscriber has usage sensitive billing for Automatic Recall. Usage sensitive billing means that the subscriber pays according to his or her usage of the service, rather than paying a flat rate for having the service enabled. Choose Use default or specify a value:
|
Call Trace - Subscribed | Change | Specifies whether this subscriber is permitted to use Call Trace. (Call Trace is the ability to report the last incoming call as an offending call, for action by the appropriate law enforcement agency.) This field does not appear for a PBX or an Individual Line that is a Teen Service line for another line, because the service is not available to these subscriber types. For an Individual Line with Teen Service enabled, the service acts on the last incoming call to any of the directory numbers associated with the line.
Choose Use default or specify a value:
|
Call Trace - usage sensitive billing | Change | This field is visible only if the switch supports usage sensitive billing for this service. Specifies whether the subscriber has usage sensitive billing for Call Trace. Usage sensitive billing means that the subscriber pays according to his or her usage of the service, rather than paying a flat rate for having the service enabled. Choose Use default or specify a value:
|
Calling Number Delivery - Subscribed | Change | Specifies whether this subscriber is permitted to use Calling Number Delivery. (The calling number for an incoming call is available for display while the phone is ringing.) Choose Use default or specify a value:
|
Calling Number Delivery - Enabled | Change | Specifies whether this subscriber currently uses Calling Number Delivery. This field appears only if Calling Number Delivery - Subscribed is set to True. Values:
|
Calling Number Delivery - usage sensitive billing | Change | This field is visible only if the switch supports usage sensitive billing for this service. Specifies whether the subscriber has usage sensitive billing for Calling Number Delivery. Usage sensitive billing means that the subscriber pays according to his or her usage of the service, rather than paying a flat rate for having the service enabled. Choose Use default or specify a value:
|
Caller ID Presentation - Subscribed | Change | Specifies whether this subscriber is permitted to override the NE's default operation for Caller ID Presentation. (The subscriber's number can be presented on outgoing calls, so that it is available for display to the called user.) This field does not appear for an Individual Line that is a Teen Service line for another line, because the service does not apply to Teen Service lines.
Choose Use default or specify a value:
|
Caller ID Presentation - withhold number by default | Change | This field appears only if the NE's default for Caller ID Presentation is to deliver the number. Specifies whether the Caller ID Presentation default is overridden so that this subscriber's number is withheld by default.
Choose Use default or specify a value:
|
Caller ID Presentation - number withhold rejection reason | Change | Specifies how the called party is notified (on telephone equipment with Caller ID display, or using two-stage Automatic Recall) that the caller's number has been withheld. Choose Use default or specify a value:
|
Caller ID Presentation - present number by default | Change | This field appears only if the NE's default for Caller ID Presentation is to withhold the number. Specifies whether the Caller ID Presentation default is overridden so that this subscriber's number is presented by default.
Choose Use default or specify a value:
|
Withhold Directory Number | Change | Specifies whether to withhold the subscriber's Directory Number even if Calling Number Delivery Blocking is not applied to the outgoing call. This is useful when a call is routed through an exchange that does not pass on presentation numbers.
This field does not appear for an Individual Line that is a Teen Service line for another line, because the service does not apply to Teen Service lines. It appears only when the subscriber has a presentation number and the switch is configured to support Calling Number Delivery Blocking.
Choose Use default or specify a value:
|
Calling Number Delivery Blocking - Subscribed | Change | Specifies whether this subscriber is permitted to use Calling Number Delivery Blocking. (The subscriber can enter a code before making a call to stop his or her number being delivered to the called party.) This field does not appear for an Individual Line that is a Teen Service line for another line, because the service does not apply to Teen Service lines.
Choose Use default or specify a value:
|
Calling Number Delivery Blocking - usage sensitive billing | Change | Specifies whether the subscriber has usage sensitive billing for Calling Number Delivery Blocking. Usage sensitive billing means that the subscriber pays according to his or her usage of the service, rather than paying a flat rate for having the service enabled. Choose Use default or specify a value:
|
Last Caller ID Erasure - Subscribed | Change Inactive | Specifies whether this subscriber is permitted to use Last Caller ID Erasure. (This service enables the subscriber to remove the stored Caller ID from the last incoming and outgoing calls and to clear the call lists, so that there is no longer any record of the most recent calls to and from this subscriber.) This field does not appear for a PBX or an Individual Line that is a Teen Service line for another line, because the service is not available to these subscriber types.
For an Individual Line with Teen Service enabled, the service acts on the last incoming call to any of the directory numbers associated with the line.
Choose Use default or specify a value:
|