MLHG Member

The MLHG Member object is a child of the Multi Line Hunt Group object. It identifies a member of the Multi Line Hunt Group, which must be a Business Group Line, MLHG Pilot Directory Number or MADN in the same Business Group as the parent Multi Line Hunt Group. No MLHG Member's number can be in more than one Multi Line Hunt Group, because there would be no indication of which Multi Line Hunt Group should be used if the MLHG Member is busy. A Multi Line Hunt Group can have a maximum of 32 child MLHG Members.

The order of MLHG Members within the parent MLHG is significant, because this is used by the MLHG to determine which MLHG Member receives a call if more than one is available. For example, Linear distribution will always use the first number (the top number) in the list, if it is not busy and work down the list. The order of the MLHG Members in the EMS is the order used by the hunting algorithm. Two object specific actions (Move Up and Move Down) allow you to alter this order.

Object-Specific Actions
Move Up The Move Up action moves the MLHG Member up the list of MLHG Members by one position.
Move Down The Move Down action moves the MLHG Member down the list of MLHG Members by one position.

Parameter

Access

Description
Directory number Create The 10-digit directory number of the MLHG Member. This can be a Business Group Line, a MLHG Pilot Directory Number in the same Business Group, or a MADN in the same Business Group. The selected directory number cannot be an MLHG Member for any other MLHG. Either type in the directory number, or click on the ellipsis symbol at the end of the field to select from the list of available numbers.